About
Founded by the former owners of one of Australia’s largest wedding photography studios, this platform brings wedding essentials and finishing touches together in one convenient place. After capturing thousands of love stories around the world and selling their studio in 2018, the founders drew on their experience to help couples source the details that make a celebration personal. Their curated collection includes practical essentials and decorative pieces, helping couples create memorable guest experiences while saving time searching across stores and arranging multiple deliveries.
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Questions
Do you ship worldwide?
Yes we do! Please see ourShipping pagefor more information and pricing.Please notethat we are unable to send sparklers and cannons overseas.
What is Shipping Protection?
It is an optional service that provides immediate coverage for your order during transit. By opting in, you bypass lengthy courier investigations and allow us to resolve any delivery issues directly.What is covered?Loss:No tracking updates for 7+ days (Domestic) or 21 days (International).Damage:Items broken or compromised during transit.Theft:Packages stolen after confirmed delivery.How do I file a claim?Emailhello@thewholebride.comwith your order number and photo evidence of any damage. Validated claims are processed for replacement or refund within 1–2 business days.What if I opt out?By deselecting protection, you assume all risk for the parcel once it leaves our warehouse.The Whole Brideis not liable for lost, stolen, or damaged items, and any disputes must be settled directly with the courier.
What is your return policy?
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced item subject to the following conditions: - the item must be returned within 30 days of receiving your order. - items must be returned in original condition and unused. - Earrings - Due to hygiene and health and safety reasons, we do not accept change of mind return requests earrings. For more information, please see ourReturns page.
How quickly will you ship my order?
Please see ourShipping pagefor more information. This will depend on your method of delivery selected at the checkout.
7 more questions
When will my order arrive?
All orders ship from The Whole Bride in Tweed Heads, NSW. Once your order is dispatched you will receive shipping confirmation and tracking details. Please see ourShipping pagefor more information.
What if the item I want is sold out?
Simply click 'Notify Me' on the sold out product listing, enter your email address and we will get in touch as soon as the item is back in stock!
Do you offer AfterPay and what is it?
Yes we do! Available on Australian orders only, AfterPay is an interest free payment plan option. It’s very similar to a lay-by but instead of waiting for your purchase it is shipped to you immediately.
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, AMEX, Paypal, GooglePay and AfterPay. Simply select your desired payment method at checkout and follow the appropriate prompts.
Do you offer wholesale pricing?
Absolutely! Any of our products can be purchased at wholesale rates. Simplysign up for a wholesale account here!
How do I enter a discount code or gift voucher?
After you have added all the items to your cart, go to your cart and select checkout. You will then have the option to add your discount code orgift voucherto your order. Please note, only one discount code can be redeemed per order.
Haven't answered your question yet?
Email us at hello@thewholebride.com and we will get back to you ASAP.
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