Terms & Conditions

1. About the Services

The Services help couples and wedding professionals plan weddings. Depending on your plan, features may include guest list management, budget and runsheet tools, digital and printed stationery, wedding websites, seating charts, messaging by email and SMS, vendor discovery, and customer relationship tools for planners.

We may add, change or remove features from time to time. We will try to give reasonable notice of material changes that negatively affect your use of the Services.

2. Accounts and eligibility

• You must be at least 18 years old to create an account.
• You must provide accurate, current information and keep it up to date.
• You are responsible for all activity under your account and for keeping your login secure.
• We may suspend or terminate accounts that violate these Terms, misuse the Services, cause harm to other users, or create security or legal risks for us.

3. Plans, credits and purchases

Our paid plans are one-time purchases tied to a single wedding project (Free, Lite, Manage, Elevate). They are not recurring subscriptions and we do not automatically rebill you. Fees and inclusions are displayed at checkout and on our pricing page and are in Australian dollars unless stated otherwise. GST may apply.

• Credit packs. SMS and email credits can be purchased as top-up packs. Credits are digital consumables: they are issued to your account on payment and consumed as you send messages.
• Printed stationery. Printed products (for example, invitations and Save the Dates) are produced by our print partner after you approve the design. Production timeframes and shipping estimates are shown at checkout.
• Planner services. Any fees for coordination or planner services are set out in the service brief at the time of booking.
• Payments. Payments are processed by Stripe. By making a purchase, you also agree to Stripe's terms.

4. Refunds and cancellations

Refunds, cancellations and replacements are governed by our Refund Policy and by the Australian Consumer Law. Nothing in these Terms excludes or limits the non-excludable consumer guarantees that apply to our Services.

5. Messaging, email and SMS

The Services let you send messages to guests and other recipients by email and SMS. By sending messages through the Services, you confirm and agree that:

• You have the express or inferred consent of each recipient (or another lawful basis) to contact them at the address or number you have entered, as required by the Spam Act 2003 (Cth) and any equivalent laws that apply to you.
• You will only send messages relevant to your wedding or event; you will not use the Services for marketing to third parties, mass commercial messaging, political campaigning, spam, harassment, scams, or unlawful communications.
• Where a recipient asks to stop receiving messages from you, you will stop sending.
• Delivery is not guaranteed. Carrier filtering, network issues, recipient settings and third-party systems can affect whether a message is delivered.
• SMS and email credits are consumed when a message is submitted for sending; credits are not refunded for non-delivery caused by recipient or carrier-side issues.

6. Guest data — your responsibility

You may add personal information about other people (guests, family members, vendors) to your project — for example, names, email addresses, phone numbers, mailing addresses, dietary requirements and RSVP notes.

• You confirm that you are entitled to provide this information to us and to use it for your wedding planning.
• You are responsible for complying with privacy laws that apply to you in respect of that information, including telling guests how their information is being handled if they ask.
• We act as a processor of guest information on your behalf, and handle it in accordance with our Privacy Policy.
• You indemnify us against claims from third parties arising from inaccurate information or lack of a lawful basis to contact them through the Services.

7. User content and public links

You may upload, create and publish content through the Services, such as wedding websites, invitations, images, music, text, guest lists, event details and designs ("User Content"). You retain ownership of your User Content.

• You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, process, display and transmit your User Content solely to operate and improve the Services for you, and to provide related features (for example, rendering your wedding website and sending your messages).
• You warrant that you have the rights to upload, share and publish your User Content (including any images, fonts and music), and that it does not infringe a third party's rights or breach any law.
• Public wedding websites are accessible at a public URL when you publish them. You choose what to include, and you may add password protection. Information you choose to publish may be visible to anyone with the link and may be cached by third-party systems (for example, search engines) even after removal.
• Takedown. We may remove, suspend or refuse to display User Content that we believe is unlawful, harmful, infringing, deceptive, or otherwise in breach of these Terms.

8. Acceptable use

You agree not to, and not to allow any other person to:

• Use the Services for unlawful, harmful, abusive, deceptive or misleading purposes.
• Access or interfere with systems, data or accounts you are not authorised to access.
• Copy, reverse engineer, decompile, disassemble, adapt or create derivative works from the Services or any part of them, except to the extent this restriction cannot be excluded by law.
• Use any robot, spider, scraper, crawler or other automated means to access, monitor, index, copy or extract any part of the Services, our website, our portal or any content, listing, template or data we publish. Light, good-faith RSS or sitemap use for search indexing is permitted.
• Use the Services, or any content, design, template, image, text, code, listing or data made available through the Services, to train, fine-tune, benchmark or evaluate any artificial intelligence or machine-learning model, dataset or product, without our prior written consent.
• Create an account, or use the Services, primarily to research, benchmark or build a product or feature that competes with the Services, or to extract our pricing, features, designs, templates or vendor data for a competing offering.
• Resell, sublicense, redistribute or commercially exploit the Services, our design templates, our photography, our illustrations or any assets we supply, other than as expressly permitted.
• Remove, obscure or alter any copyright, trade mark, watermark or proprietary notice.
• Upload malware, attempt to disrupt the Services, probe for vulnerabilities (except under a programme we publish), or circumvent usage limits, paywalls or security features.
• Impersonate another person or falsely represent your identity or affiliations.
• Use the Services to send unsolicited marketing, spam or to harass any person.

9. Planner and professional accounts

• Planner accounts may hold personal information about leads and clients in the planner CRM. You are the controller of that information and must have a lawful basis to collect and use it.
• Where a planner shares access to a couple's project, both parties must have agreed to that access. We are not responsible for disputes between planners and their clients.
• If a planner account is terminated, couple-owned project data remains with the couple (where they have their own account), and lead/CRM data remains with the planner account subject to our retention practices.

10. Intellectual property

10.1 Our intellectual property.

The Services — including the software, source code, user interfaces, designs, templates, layouts, illustrations, photography, typography choices, fonts (where licensed to us), vendor directory and related data compilations, written content, editorial copy, branding, logos and look and feel — are owned by us or our licensors and are protected by copyright, trade mark, database, confidential information and other intellectual property laws in Australia and overseas. All rights not expressly granted to you in these Terms are reserved.

10.2 Your licence to use the Services.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Services solely for your own personal wedding or, for planner accounts, your own professional engagement with clients, in accordance with these Terms. This licence ends when your right to use the Services ends.

10.3 Design templates and creative assets.

Where we make stationery templates, website themes, seating layouts, illustrations, photography or other creative assets available to you, we grant you a personal licence to use them only for your own wedding or, for planners, for your own clients' weddings — including publishing, printing and sending them as part of the Services. You must not extract, resell, redistribute, sublicense, share as stock, upload to a template marketplace, use to train AI, or use them to build or enhance a competing product.

10.4 Vendor directory and compiled data.

Our vendor directory and any listings, categorisations, editorial notes, ratings, imagery and other content we publish are a compiled database in which we hold rights as a compilation, in addition to the rights held in each item of content. You may view and use this data for your own wedding planning within the Services. You must not extract, scrape, copy, republish, licence or sell the directory or any substantial part of it, and must not use it to train AI, seed a competing directory, or build derivative data products.

10.5 Brand and trade marks.

"Managing Matrimony", our logos, product names, taglines and visual identity are our trade marks (whether registered or unregistered). You must not use our brand assets, or anything confusingly similar, without our prior written consent — including as a social handle, business name, domain, product name or in paid search keywords that could mislead consumers about origin or affiliation.

10.6 Confidential information.

Non-public information you encounter through the Services that is marked confidential or would reasonably be understood to be confidential — including non-public pricing, roadmaps, prototype features, and any information provided under an NDA — is our confidential information. You must keep it confidential and only use it for the purpose for which it was shared with you.

10.7 Feedback.

If you send us suggestions, ideas, feature requests, bug reports or other feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify and incorporate that feedback into the Services without restriction or compensation. You are not required to send us feedback, and you confirm that any feedback you send is not confidential and does not infringe anyone else's rights.

10.8 Reporting infringement.

If you believe content on the Services infringes your copyright or other rights, email hello@managingmatrimony.com.au with: (a) a description of the work and the material you say is infringing (with URLs), (b) your contact details, (c) a statement that you hold, or are authorised to act for the holder of, the rights, and (d) a statement made in good faith that the use is not authorised. We will review and, where appropriate, remove or disable access to the material.

11. Third-party providers

We use trusted third parties to operate the Services. By using the Services you acknowledge that your information may be processed by providers including:

• Supabase (hosting and database)
• Stripe (payment processing)
• Resend (email delivery)
• Twilio (SMS delivery)
• Our print fulfilment partner (for printed stationery orders)
• Meta and Google (advertising, analytics and conversion measurement)

Details of what we share with each provider and why are set out in our Privacy Policy.

12. Australian Consumer Law

Our Services come with consumer guarantees under the Australian Consumer Law that cannot be excluded. Nothing in these Terms limits or excludes those rights. If we are liable to you under a consumer guarantee in respect of a service that is not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited, to the extent permitted by law, to resupplying the service or paying the cost of resupplying the service.

13. Disclaimers

Except for the consumer guarantees described above, the Services are provided on an "as is" and "as available" basis. We do not warrant that the Services will be uninterrupted, error-free, secure, or fit for any particular purpose beyond the descriptions we publish. Content from third parties (for example, vendor listings) is provided for convenience and is not an endorsement.

14. Limitation of liability

To the maximum extent permitted by law, and subject to section 12:

• We are not liable for indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity arising out of or in connection with your use of the Services.
• Our aggregate liability to you for any claim arising out of or in connection with the Services is limited to the greater of (a) the total fees you paid us in the 12 months before the claim, and (b) AUD 100.

15. Suspension, termination and data export

• You may stop using the Services at any time. You may request deletion of your account by emailing us; deletion may take up to 30 days to propagate through our backups.
• We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the security or integrity of the Services.
• You can export key project data (such as guest lists) from the portal while your account is active. After termination, we may retain information for the periods described in our Privacy Policy.

16. Changes to the Services and Terms

We may update the Services and these Terms from time to time. We will post updated Terms on this page and update the effective date. Material changes that negatively affect your rights will be notified to you by email or in-product where practicable. Continued use of the Services after an update means you accept the updated Terms.

17. Disputes and governing law

If you have a concern, please contact us first — most issues can be resolved quickly by email.

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that place.

18. Contact

For questions about these Terms, contact hello@managingmatrimony.com.au.